Who we are
This Privacy Policy applies to the website sudstroum.lu, operated by Sudstroum S.à.r.l & Co S.E.C.S, registered office at 11, Rue de Luxembourg, L-4220 Esch-sur-Alzette, Grand Duchy of Luxembourg (RCS Luxembourg B 130294, VAT LU 21976928).
This Policy describes how we collect, use and protect the personal data of visitors and customers who use this website, in accordance with the General Data Protection Regulation (GDPR) and applicable Luxembourg law.
What personal data we collect and why we collect it
Contact form
When you use the contact form, we collect the information you provide (such as your name, email address, phone number and the content of your message) in order to respond to your request.
Electricity subscription forms
When you submit a subscription request for an electricity offer (private or professional), we collect the information necessary to process your request, which may include: first and last name, date of birth, phone number, email address, company name and registration/VAT numbers (for professional customers), your status as tenant or owner, a supporting document (e.g. lease agreement), and your billing address. This data is used exclusively to process and manage your subscription request.
Uploaded documents
Where a form requires a supporting document (e.g. a lease agreement), the file you upload is processed solely for the purpose of verifying and processing your request.
Cookies
Cookies and similar technologies are used on this site for audience measurement, spam/bot protection on forms, and third-party embedded content. See our Privacy & Cookies page for full details and to manage your preferences.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as this data could be extracted by other visitors.
Legal basis for processing
We process your personal data on the following legal bases: performance of a contract or pre-contractual steps taken at your request (subscription forms), your consent (non-essential cookies), and our legitimate interest in responding to enquiries and securing our forms against abuse.
Who we share your data with
Personal data submitted through this website may be shared with:
- Sudstroum’s internal customer service and billing teams, to process your subscription or request;
- Piwik PRO, for website analytics (aggregated/pseudonymised usage data);
- Google reCAPTCHA, to protect our forms against automated abuse;
How long we retain your data
We retain personal data collected through our forms for as long as necessary to process your request and, where a contractual relationship is established, for the duration of that relationship plus any applicable legal retention period.
What rights you have over your data
In accordance with the GDPR, you have the right to request access to, rectification or erasure of your personal data. You also have the right to restrict or object to the processing of your data, and the right to data portability.
You may exercise these rights by contacting us at: backoffice@sudstroum.lu.
You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) — https://cnpd.public.lu.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or alteration.
Changes to this policy
We may update this Privacy Policy from time to time. The version published on this page at the time of your visit is the applicable version.
Contact
For any question regarding this Privacy Policy, please contact us at: backoffice@sudstroum.lu