Electro Mobility

When used in conjunction with the SUDSTROUM CHARGE app, your personalised E-MOB-KAART charging card also allows you to charge your electric vehicle at the same network of charging points as those accessible via the app, in Luxembourg, France, Belgium and Germany

Benefits of Sudstroum Charge

Why choose Sudstroum Charge?

With the Sudstroum Charge app, you can:

• Charge your electric vehicle* at an extensive network of charging points across Luxembourg, France, Belgium and Germany.
• Easily find a nearby charging point.
• View up-to-date information on charging point availability in real time.
• Check the current rates.
• View your charging and spending history.
• Manage your charging from a single app.

How to become an E-MOB-KAART customer

Step 1

Download the Sudstroum Charge app

To access our charging services, start by downloading the Sudstroum Charge app for free onto your smartphone.

Step 2

Create your user account

Sign up directly in the app in just a few simple steps.

Step 3

Add a payment method

Add a credit card to the SUDSTROUM CHARGE app to enable the amount for your top-ups to be debited automatically at the end of the month.

Step 4

Order your E-MOB-KAART

Once you have created your account, you can order your E-MOB-KAART by completing our online form.

Download the app now

The app is available free of charge at:

Scan the QR code to
download the app

Have you already installed the app and created your account?

Apply now!

When you apply, you can choose how you would like to receive your card:

Collection from one of our Sudstroum branches, whichever you prefer.

Sent by post to the address given in your application.

Order the card

Charge your vehicle with ease

There are two ways to charge your electric vehicle:

• Sudstroum Charge app: check available charging points, book your space and start charging directly from your smartphone*.
• E-MOB-KAART: simply tap your card on the charging point to start the charging session.

Choose the solution that suits you best and enjoy simple, fast and accessible charging anywhere on our network.

*Starting and stopping a charging session via the mobile app is only possible on compatible charging points that support this feature.

Charging rates

Before each charging session begins, the rate applicable to the selected charging point is displayed in the SUDSTROUM CHARGE app. You can also view a detailed history of your usage and expenditure at any time in the SUDSTROUM CHARGE app.

Billing

Billing for your top-ups is managed directly within the SUDSTROUM CHARGE app. The amount corresponding to your top-ups is automatically debited each month from your registered payment method. You can view your e-invoices and the details of your usage within the SUDSTROUM CHARGE app.

No longer need this service?

You can cancel the service and your E-MOB KAART exclusively via the SUDSTROUM CHARGE app, in the dedicated section.

In this case, your access to the charging service and your E-MOB-KAART will be deactivated on the date and in accordance with the terms set out in the applicable contractual conditions. You will, however, still be able to view, within the SUDSTROUM CHARGE app, the information and bills made available to you for the duration and in accordance with the terms and conditions laid down for this purpose by Sudstroum.